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Effective Date: 25th November 2024

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Huckleberryhash's Treasure Trove uses Australia Post for all shipping, offering reliable and efficient delivery across Australia and internationally. This Shipping Policy outlines the terms and conditions for shipping your vintage treasures.

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1. Shipping Methods and Costs

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a. Standard Shipping

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• All standard shipments are sent via Australia Post Standard Mail.

• Costs are calculated at checkout based on the item’s weight, size, and destination.

• Standard shipping includes tracking where available, but some smaller items may be sent as non-tracked mail to reduce costs (noted at checkout).

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b. Expedited Shipping

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• Expedited shipping is available for select items upon request and is sent via Australia Post Express Post.

• Additional fees apply for expedited services, calculated at checkout or upon request.

• Expedited orders are prioritized for faster handling and delivery.

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2. Handling Time

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• Orders are processed and dispatched within 1–3 business days of payment confirmation.

• Expedited orders are processed within 1 business day of payment confirmation.

• In rare circumstances there may be a 7 day turn around for shipping of products.

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3. Estimated Delivery Times

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• Within Australia:

  • Standard Mail: 3–7 business days

  • Express Post: 1–3 business days

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• International:

  • Standard Mail: 7–21 business days (depending on location)

  • Delivery times for international orders may vary due to customs processing.

Note: Delivery times are estimates and may vary based on factors beyond our control, such as postal delays or public holidays.

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4. Shipping Restrictions

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• We currently ship to most domestic and international locations serviced by Australia Post.

• Customers are responsible for ensuring their shipping address is accurate at checkout. We are not liable for packages lost or delayed due to incorrect address details.

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5. Lost or Delayed Shipments

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• For tracked items, if your shipment is delayed or lost, please contact us at [insert contact email] with your order details and tracking number.

• We will assist in filing a claim with Australia Post for tracked packages.

• Non-tracked mail is not eligible for loss claims.

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6. Damaged Shipments

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• If your order arrives damaged:

  • Notify us within 48 hours of delivery at [insert contact email].

  • Provide photographs of the packaging and item damage.

• We will work with you to resolve the issue, including potential refunds or replacements (subject to availability).

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7. Customs and Duties

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• For international orders, customs duties, taxes, or fees may apply depending on the destination country.

• Customers are responsible for any additional charges imposed by customs authorities.

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8. Shipping Updates

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Once your order is dispatched, you will receive a confirmation email with tracking details (if applicable).

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Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us via our contact page.

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Thank you for choosing Huckleberryhash's Treasure Trove. We are committed to delivering your toy treasures safely and efficiently!